RETURNS
Our policy is simple: If you are not satisfied with your purchase, we will refund your money within 14 days of receipt of the purchase. Please send us an email at hello@theacquabrand.com to let us know to expect your return.
All pieces must be returned as follows:
- All items must be returned in new, unwashed, unworn condition with all tags affixed.
- Please include the original packing slip and paperwork with the reason for the return clearly noted.
- Due to hygienic standards for items with bikini briefs, we cannot accept returns or exchanges unless the original hygienic tab is left in place.
- Return shipping costs are to be paid by the customer and must be sent back via trackable post. We are not responsible for any lost inbound post.
- Refunds will be credited against the original form of payment.
EXCHANGES
If you would like to exchange sizes or styles you will need to return your item within 14 days of receipt of the purchase, as per instructions for a return listed above.
We produce limited quantities, so availability of a replacement item cannot be guaranteed. To avoid disappointment we suggest placing a NEW order for the style/size you wish as soon as possible and we will refund the original order as soon as it is received in our warehouse.
All exchanges will be credited against the original form of payment.
Please send all returns and exchanges using a traceable shipping method. The ACQUA Brand cannot be responsible for packages returned to us using shipping methods that are not traceable.
POSTING RETURNS & EXCHANGES
Please post your item (trackable post) along with details or your order number and request to:
The ACQUA Brand
PO Box 372
Randwick NSW 2031
Should you have any questions, please feel free to contact us and The ACQUA Brand representative will be glad to answer your questions at hello@theacquabrand.com
PLEASE NOTE THAT THERE ARE NO REFUNDS ON SALE ITEMS. EXCHANGES ARE WELCOME.